Shipping policy

Keepsake Collectables Pty Ltd

Shipping Policy

Effective Date: 12/07/2026

1. Our Commitment

Every order is packed with the same care and attention we would expect for our own collection. Our goal is to ensure your order arrives safely, securely and in the condition it left our hands.

2. Shipping Locations

At launch, Keepsake Collectables ships within Australia only. We intend to expand to international destinations as the business grows.

3. Dispatch Times

· Orders are generally dispatched within 1–2 business days.

· Orders placed on weekends or public holidays are processed on the next business day.

· During major releases, pre-orders or promotional events, dispatch times may be extended. If significant delays occur, we will communicate them as soon as practicable.

4. Shipping Carrier

· Australia Post is our shipping partner.

· Shipping options available at checkout may include Standard Post and Express Post, subject to Australia Post availability.

5. Signature on Delivery

To help protect both our customers and Keepsake Collectables, Signature on Delivery is used wherever available.

Collectables are often irreplaceable or difficult to source. Signature on Delivery helps reduce the risk of loss or misdelivery and provides confirmation that an order has reached its destination.

Where Australia Post records successful delivery, including a signature where applicable, the order will generally be regarded as delivered, subject to your rights under the Australian Consumer Law.

6. Shipping Costs

· Shipping costs are calculated during checkout based on the destination, parcel size and selected service.

· Any free shipping promotions will be clearly advertised when applicable.

7. Delivery Timeframes

Delivery estimates are provided by Australia Post and are outside our control. Delays caused by weather, transport disruptions, peak periods or operational issues may occur.

8. Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges incurred due to incorrect information may be payable by the customer.

9. Lost or Delayed Parcels

If your parcel appears delayed, please contact us. We will work with Australia Post to investigate and keep you informed throughout the process.

10. Damaged Deliveries

If your parcel arrives damaged, please retain all packaging and contact us promptly with photographs of the packaging and product so we can assess the issue.

11. Authority to Leave

Where Signature on Delivery has been selected or applied, parcels are generally not intended to be left unattended. Final delivery procedures remain subject to Australia Post operational practices.

12. Future International Shipping

As Keepsake Collectables expands internationally, this policy will be updated to include customs, duties, taxes and destination-specific shipping information.