Keepsake Collectables Pty Ltd

Refund & Returns Policy
Effective Date: 12/07/2026

1. Our Commitment

At Keepsake Collectables, we believe trust is earned through honesty, professionalism and care. We are committed to resolving genuine issues fairly while protecting the integrity of sealed collectable products.

2. Australian Consumer Law

Nothing in this Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL). Where a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the nature of the issue.

3. Change of Mind

Due to the nature of sealed trading card products and collectables, Keepsake Collectables does not accept returns or refunds for change of mind.

·       You ordered the wrong item.

·       You no longer want the product.

·       You found the product elsewhere.

·       You did not receive the card you hoped to pull from a randomised product.

·       You changed your collecting focus after purchase.

This policy does not affect your rights under the Australian Consumer Law.

4. Faulty, Damaged or Incorrect Items

If you believe you have received a faulty, damaged or incorrect product, please contact us as soon as reasonably practicable after delivery.

·       Your order number.

·       A description of the issue.

·       Clear photographs of the product and packaging.

We may request the item be returned for assessment before determining an appropriate remedy.

5. Trading Card Manufacturer Variations

Many characteristics of trading card products arise during manufacturing and are not considered defects.

·       Factory shrink-wrap variations.

·       Minor packaging wear.

·       Print lines or roller lines.

·       Minor centring variation.

·       Minor ink or colour variation.

·       Factory corner or edge imperfections.

These characteristics do not generally qualify for a refund or replacement unless required by law.

6. Sealed Products

For hygiene, security and product integrity reasons, sealed products that have been opened or had their factory seal broken cannot be returned unless required under the Australian Consumer Law.

7. Randomised Products

Trading card products contain randomised contents. Pull rates, chase cards and grading outcomes are outside our control and are never guaranteed. Refunds or exchanges will not be provided because expected cards were not obtained.

8. Return Process

·       Contact us by email before returning any item.

·       Do not send products back without approval.

·       Package returned items securely to prevent further damage.

·       Where a return is approved, we will provide instructions.

9. Refunds

Approved refunds will generally be processed back to the original payment method. Processing times may vary depending on your financial institution.

10. Contact

Email: keepsakecollectables@outlook.com