Keepsake Collectables Pty Ltd

Privacy Policy
Effective Date: 12/07/2026

1. Our Commitment to Your Privacy

At Keepsake Collectables, trust is at the heart of everything we do. The same care we take with every order is the care we take with your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

2. Information We Collect

·       Your name, billing and shipping address.

·       Email address and contact details you provide.

·       Order history and purchase information.

·       Payment information processed securely by our payment providers (we do not store full card details).

·       Website usage information such as pages visited, browser type, IP address and device information.

·       Marketing preferences if you subscribe to updates.

3. How We Collect Information

Information is collected when you place an order, create an account, contact us, subscribe to marketing communications or browse our website using cookies and similar technologies.

4. How We Use Your Information

·       To process and deliver your orders.

·       To communicate with you about purchases, enquiries or support requests.

·       To improve our website, products and customer experience.

·       To detect fraud and protect the security of our business.

·       To send marketing communications where you have chosen to receive them.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, remember preferences and better understand how visitors use our website.

We may use services such as Google Analytics, Meta Pixel and Shopify analytics to help improve our services and marketing. These services may collect information in accordance with their own privacy policies.

6. Shopify and Third-Party Services

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and process orders. We also use trusted third-party providers such as payment gateways, Australia Post and other service providers where necessary to operate our business.

Each third-party provider manages information in accordance with its own privacy practices.

7. Marketing

If you choose to subscribe, we may send you product updates, promotions and news. You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.

8. Protecting Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. While no online system can guarantee absolute security, we use reputable service providers and appropriate security measures to safeguard your information.

9. Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate information by contacting us.

10. Retention

We retain personal information only for as long as reasonably necessary to fulfil legal, accounting, taxation and business obligations.

11. Australian Privacy Law

This Privacy Policy is intended to operate consistently with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian privacy laws.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

13. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at:

Keepsake Collectables Pty Ltd
Email: keepsakecollectables@outlook.com